Social workers - two words that often strike fear and loathing into many parents that find themselves involved with a Local Authority regarding the care of their children.  

A social worker is appointed to support individuals and families through difficult times as well as ensure that vulnerable people, both children and adults, are safeguarded from harm. The purpose is to help improve outcomes in people's lives. Good social workers can bring out the best in parents and assist and support them to the most desirable outcome, where the child remains in their care in a safe environment throughout their minority.  They are not always seen in this light however, and perhaps more often than not are seen as the 'bad guys', especially where the result is removal of a child

The BBC's story of Emily follows the family and their social worker between June 2019 and September 2020 and encapsulates the social work/child protection process