The Solicitors Regulatory Authority (SRA) have recently published the results of a survey of 3,539 recent legal service users. 90% of those surveyed said they believed solicitors were affordable after considering their information on costs.
The survey follows from new SRA rules that were introduced 12 months ago on price transparency, and new rules that were introduced in December 2018 requiring solicitors to publish price and service information on their website.
The survey also found that 83% also said their decision to instruct a solicitor is not based on price alone, and they would make their decision based on reputation, experience and recommendations. Two-thirds also said they shopped around when looking at instructing legal representation.
The full report can be found at:
Law Society president David Greene today aid the level of consumer engagement with the pricing information available was encouraging but it also needs to be seen in the context of relatively recent measures which are still bedding in. He added: 'The Law Society has always maintained that the cost of legal services is one aspect of a complex picture. It is therefore encouraging to see that in most cases, the final decision on who to instruct is ultimately based on experience, recommendations and reputation.